Shipping policy

Last updated: October 12, 2026

We want your Snug & Snout order to arrive safely and on time. Here's everything you need to know about how and when your order ships.

Where we ship

We currently ship to addresses within the United States only. We're not able to ship to international addresses at this time.

Shipping rates

  • Standard shipping: About $8.00 per order. Weight, size, and quantity can change the total shipping price.
  • Free standard shipping on orders of $70 or more (after discounts, before taxes)

Your shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. During busy periods such as Black Friday and the holiday season, processing may take a little longer.

Delivery time

Our products ship from our fulfillment partners' warehouses, which are located in the United States and internationally. Because of this, delivery times depend on the item:

  • Most orders: 7–14 business days after processing
  • Items stocked in a U.S. warehouse: 3–8 business days after processing

Delivery times are estimates, not guarantees. Carrier delays, weather, customs processing, and peak-season volume can occasionally add extra days.

Orders with more than one item

If your order includes several products, they may ship from different warehouses and arrive in separate packages on different days. You'll receive tracking information for each package.

Order tracking

Once your order ships, we'll email you a tracking number. Tracking can take 2–5 business days to show updates, especially for packages coming from an international warehouse, so don't worry if it doesn't update right away.

Holiday orders

Before the holidays, we'll post "order by" dates on our website for delivery by December 25. Orders placed after those dates may not arrive before the holiday. Because carriers are at their busiest from late November through December, we recommend ordering gifts as early as possible.

If we can't ship on time

If we're unable to ship your order within the timeframe stated above, we'll let you know by email with a revised shipping estimate. You'll then have the option to cancel your order for a full refund.

Shipping address

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order, and we'll do our best to update it before it ships.

If a package is returned to us because of an incorrect or incomplete address, or because it was refused or not picked up, we can reship it once you pay the reshipping cost, or refund the order minus the original shipping cost.

Lost, missing, or stolen packages

  • No tracking updates: If your tracking hasn't updated for 20 business days, contact us, and we'll investigate with the carrier. If the package is confirmed lost in transit, we'll send a replacement or issue a full refund.
  • Marked as delivered but not received: Please check around your property, with neighbors and household members, and wait 48 hours, since packages are sometimes marked delivered early. If it still hasn't arrived, contact us within 7 days of the delivery date, and we'll help you file a claim with the carrier.

Once a carrier confirms a package was delivered to the address provided, we're unable to replace packages that are later lost or stolen, but we'll always help you work with the carrier to resolve it.

Damaged in transit

If your order arrives damaged, please see our Refund Policy for how to report it. We'll make it right.

Questions?

Email us at nexaurahealth97@gmail.com or use our Contact page. We aim to reply within 1–2 business days.