Return Policy
Last updated: October 14, 2026
We want you and your pet to love everything from Snug & Snout. If something isn't right, here's how we'll fix it.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund, including shipping.
- Contact us within 7 days of delivery for damaged or incorrect items.
- Contact us within 30 days of delivery for a defect that appears with normal use.
- Include your order number and clear photos of the item and packaging.
In most cases, you won't need to send the item back.
Returns (changed your mind)
You can return most items within 30 days of delivery for a refund, as long as the item is:
- unused, unwashed, and in its original condition,
- free of pet hair, odors, chewing, and scratching, and
- in its original packaging.
How to start a return
- Email us with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address.
- Ship the item back using a trackable shipping method.
Please don't send items back without contacting us first. Our products ship from several warehouses, and items sent to the wrong address can't be processed.
Return shipping costs
For change-of-mind returns, return shipping is paid by the customer, and original shipping charges aren't refundable. If the return is due to our error (a damaged, defective, or incorrect item), we cover it.
Items we can't accept for return
For hygiene reasons, we can't accept returns of the following unless they arrived damaged or defective:
- pet beds, blankets, toys, and accessories that have been used, washed, or handled by a pet
- items marked "Final Sale"
- gift cards
Holiday returns
Shopping early? Orders placed between November 1 and December 24 can be returned until January 31 of the following year, under the same conditions above.
Exchanges
Need a different size or color? The fastest way is to start a return for the original item and place a new order for the one you want. If you're unsure which size to choose, email us before ordering, and we'll help.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.
If a returned item doesn't meet the conditions above, we may decline the refund or offer a partial refund.
If the item was a gift, the refund will go to the person who placed the order.
Haven't received your refund?
Check your bank or card account again, then contact your card provider, since it can take time to post. If you've done this and still haven't received it, email us.
Cancellations
You can cancel your order within 12 hours of placing it, as long as it hasn't shipped yet, for a full refund. After that, your order may already be on its way, but you can still return it under this policy once it arrives.
Please contact us before disputing a charge
If there's a problem with your order, please reach out to us first. We resolve most issues within 1–2 business days, and it's usually much faster than going through your bank.
Your rights
This policy doesn't limit any rights you may have under applicable consumer protection laws.
Contact us
Email us at info@snugandsnout.com or use our Contact page.