Most items can be returned within 30 days of delivery if they’re unused, unwashed and in original packaging. Damaged or wrong items are replaced or refunded for free. See our Return Policy for details.

All major credit cards, PayPal, Apple Pay and Google Pay, through our secure checkout.

Yes, within 12 hours of placing it, as long as it hasn’t shipped. Email us as soon as possible.

Not yet. We currently ship within the United States only.

Orders are processed in 1–3 business days. Most arrive 7–14 business days after that, and items from our U.S. warehouse arrive in 3–8 business days.

Yes! Standard shipping is free on orders of $45 or more. 

Yes. You’ll get a tracking number by email when your order ships. It can take a few days to start updating.

Each product page has a size guide with measurements and pet weight ranges. Not sure? Email us before ordering and we’ll help.